Secure your future with Schilling's service agreement
The world is changing faster and faster all the time. The same is true for the value chain in the publishing industry, which changes as new opportunities arise. The publishers who are able to keep up with their customers' requirements reap the benefits. It is therefore of the utmost importance that the IT supplier is constantly forward-looking and focused on the industry's requirements and continuously develops the system so that the new techniques and methods are available when the industry is ready.
With Schilling's service agreement your publishing company is always up-to-date and adapted to the technological development. The continuous development of Schilling Publishing is key in being up-to-speed with the competition and guarantees your future. Our unique service agreement gives you the new functions in the latest version of the system without extra cost.
A service agreement with Schilling covers the following:
If any operational problems occur, you will get help quickly from competent and experienced supporters. All tasks are categorised in cooperation with the customer into five categories: A, B, C, D, and E, and are resolved within the agreed time frame.
No task is too difficult, and no task too small. We follow our set of values:
No unforeseen IT expenses
No IT staff need spend their valuable time on Schilling Publishing. Schilling manages the entire operations; all you need to do is to manage your backup/copy routines. You know your budget.